Contact us

Galmessa Customer Care

Contact Us

Clear support before, during, and after your purchase.

Last updated: September 22, 2026

Business Information

Galmessa is owned and operated by Guangzhou Hanyao Trading Co., Ltd.

Brand Name
Galmessa
Legal Company Name
Guangzhou Hanyao Trading Co., Ltd.
Business Owner
Yunkuan Xia
Business Address
Unit B509, Room 302, Building 2, No. 32 Helong 1st Road, Baiyun District, Guangzhou, Guangdong, China
Website
https://galmessa.com
Customer Support Email
service@galmessa.com
Customer Service Phone
+86 136 8060 6599
Support Hours
Monday–Friday, 9:00 AM–6:00 PM Eastern Time (ET)
Need help? Our Customer Care team can assist with product questions, order updates, shipping, returns, refunds, and general website support.

How We Can Help

For the fastest assistance, please include your order number when your question relates to an existing purchase.

Order Support

Please provide your order number, the name and email used at checkout, and a short description of the issue.

Product Support

If you have a question before purchasing, tell us which Galmessa product you are considering and what you would like to know about its intended use, setup, care, or suitability for your space.

Shipping, Returns & Refunds

For delivery concerns, return requests, damaged or incorrect items, or refund questions, contact our support team before sending any item back. We will provide the appropriate next steps when a return is authorized.

Response time: We aim to respond within 1–2 business days. Response times may be longer during public holidays, major promotions, or unusually high support volume.

Before Sending a Return

Please do not send products to our business registration address unless our Customer Care team specifically instructs you to do so. Approved returns may be directed to a designated return facility.