Return & Refund Policy

Last updated: September 22, 2026

At Galmessa, we want your experience with our planters, growing products, patio essentials, and herb planters to feel straightforward from purchase through after-sales support.

This policy explains how cancellations, returns, damaged or incorrect items, and refunds are handled for eligible purchases made through galmessa.com.

1. Return Window

Eligible Galmessa products may be returned within 30 calendar days after delivery.

Return requests submitted after the applicable return period may not qualify for a standard return unless required by applicable law.

2. Return Eligibility

To qualify for a standard return, the product should generally:

• Be unused;
• Be in the same condition in which it was received;
• Include the original packaging where applicable; and
• Include proof of purchase or the applicable order number.

Products showing substantial use, misuse, unauthorized modification, or damage unrelated to shipping or a product issue may not qualify for a standard preference-based return.

3. How to Request a Return

Please contact Galmessa Customer Support before sending any product back.

Please provide:

• Your order number;
• Your name;
• The email address used for the purchase;
• The item you wish to return;
• The reason for the return; and
• Photos or video when relevant.

Please wait until our support team provides return authorization and instructions before shipping the product.

Returns sent without authorization may experience delays or may not be accepted.

4. Return Address

5. Return Shipping Costs

Preference-Based Returns

If you are returning an eligible product because of a change of mind, personal preference, ordering the wrong item, or another reason not caused by a Galmessa or fulfillment error, you are generally responsible for the return shipping cost where permitted by law.

Damaged, Defective, Incorrect, or Materially Misdescribed Items

If your order arrives:

• Damaged;
• Defective;
• Incorrect;
• Missing an essential part; or
• Materially different from the product description;

please contact us as soon as reasonably possible.

If the issue is confirmed, Galmessa will provide an appropriate replacement, refund, or return solution at no additional return shipping cost to the customer where applicable.

6. No Restocking Fee

Any applicable return shipping responsibility is determined separately based on the reason for the return.

7. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

An order may be eligible for a full cancellation if the request is received before the order has shipped or entered the fulfillment process.

If cancellation is approved:

• The order will be cancelled; and
• The applicable payment will be refunded to the original payment method.

Once fulfillment has begun or the package has been dispatched, cancellation may no longer be possible.

If the order has already shipped, an eligible return may be requested after delivery in accordance with this policy.

8. Damaged or Incorrect Orders

Please inspect your Galmessa order after delivery.

If a product arrives damaged, defective, incorrect, or materially different from what you ordered, please provide:

• Your order number;
• A description of the issue;
• Clear photos or video of the product;
• Photos of the packaging where relevant; and
• A photo of the shipping label when requested.

Please keep the affected product and packaging while the issue is being reviewed.

9. Refund Review

Once an authorized return has been delivered to the designated return facility, the product will be reviewed.

We will notify you when the returned item has been received and whether the refund has been approved.

10. Approved Refunds

If your return is approved, the refund will be issued to the original payment method.

Once the refund has been issued by Galmessa, the time required for the funds to appear in your account may vary depending on your bank, credit-card issuer, PayPal, or other payment provider.

11. Late or Missing Refunds

If Galmessa has confirmed that your refund has been issued but you have not yet received it:

1. Check the original payment account again.
2. Contact your credit-card issuer or payment provider to confirm whether the refund is pending.
3. Contact your bank, as financial institutions may require additional processing time.
4. If the refund still cannot be located after these steps, contact Galmessa Customer Support.

Email: service@galmessa.com

12. Exchanges

Exchange availability may depend on the product, inventory, and the circumstances of the request.

If an exchange is available, our Customer Support team will provide instructions.

In some situations, the simplest option may be to complete an approved return and place a new order separately.

13. Refused or Unclaimed Packages

Refusing delivery does not automatically create an approved return.

A refused or unclaimed shipment may need to reach the appropriate return facility before any refund can be reviewed.

Where permitted by applicable law, actual shipping, carrier, customs, or return-to-sender charges associated with a refused or unclaimed shipment may be considered when calculating the final refund.

14. Consumer Rights

Nothing in this Return & Refund Policy limits rights or remedies that cannot legally be waived under applicable consumer-protection law.

Customers in the United States retain any non-waivable consumer rights available under applicable federal or state law.

15. Changes to This Policy

Galmessa may update this Return & Refund Policy when our operational procedures, product range, fulfillment arrangements, or legal requirements change.

The current version will be published on this page with the applicable revision date.

16. Contact Galmessa