Shipping Policy

Last updated: September 22, 2026

At Galmessa, we want receiving your home and garden products to feel straightforward and transparent. This Shipping Policy explains how orders placed through galmessa.com are processed, shipped, tracked, and delivered.

1. Order Processing

Most Galmessa orders are processed and prepared for shipment within 7 business days after payment has been successfully authorized.

Business days are Monday through Friday and exclude weekends and public holidays. Processing time is separate from the estimated delivery period after dispatch.

Promotional events, unusually high order volumes, payment reviews, inventory adjustments, or address verification may occasionally require additional processing time.

2. Estimated Delivery Time

For orders shipped to the United States, delivery typically takes approximately 10–20 business days after dispatch.

Delivery estimates begin once the order has been dispatched and are not guaranteed delivery dates.

Remote locations, severe weather, customs procedures, transportation disruptions, carrier delays, public holidays, and other circumstances outside our reasonable control may affect actual delivery times.

3. Shipping Destinations

Available shipping destinations are displayed during checkout. If our checkout cannot accept a shipping address, delivery to that destination may not currently be available.

Certain Galmessa products may also be subject to regional restrictions because of package size, carrier requirements, inventory location, or applicable local regulations.

4. Shipping Costs & Free Shipping

For orders below the free-shipping threshold, any applicable shipping charge will be clearly displayed during checkout before payment is completed.

Shipping promotions may occasionally have different eligibility requirements. When this occurs, the applicable terms will be shown in the promotional message, cart, or checkout.

5. Order Confirmation & Tracking

After placing an order, you will receive an order confirmation at the email address provided during checkout.

Once your package has been dispatched, a shipping confirmation email with tracking information will be provided when tracking is available.

Tracking information may require several business days to become active after the carrier receives the shipment. A temporary lack of tracking activity does not necessarily mean that your package has stopped moving.

6. Shipping & Fulfillment Locations

Orders may be fulfilled from our own or partner facilities depending on product availability, inventory location, and the delivery destination.

The fulfillment location for a particular order may therefore differ from our registered business address.

7. Address Accuracy

Please review your shipping information carefully before completing your order.

Customers should provide a complete delivery address, including apartment, unit, suite, building number, postal code, and telephone information when required by the carrier.

If you notice an address error after placing an order, please contact service@galmessa.com as soon as possible.

We will make a reasonable effort to help correct the address before fulfillment, but changes cannot be guaranteed once an order has entered processing or shipment.

8. Split Shipments

Products from the same order may occasionally be shipped separately due to inventory location, package size, product availability, or fulfillment requirements.

When this happens, you may receive more than one package and more than one tracking number.

You will not be charged an additional shipping fee solely because Galmessa divides an order into multiple shipments.

9. Customs, Duties & Import Taxes

International orders may be subject to customs inspections, import taxes, duties, brokerage charges, or other fees imposed by the destination country.

Unless checkout specifically states that these charges have already been collected, government-imposed duties or import fees may be the responsibility of the recipient where permitted by applicable law.

Galmessa does not control customs processing times or charges imposed by customs authorities or local carriers.

10. Delivery Attempts

Depending on the carrier and destination, a delivery may require a signature, be left in a secure location, be attempted more than once, or be redirected to an authorized pickup location.

Please follow any delivery or pickup instructions provided by the carrier.

11. Delayed Shipments

Occasional delays can occur because of severe weather, transportation interruptions, customs inspections, carrier backlogs, peak shopping seasons, public holidays, or other circumstances outside our reasonable control.

If your tracking information has not updated for an extended period or the expected delivery window has passed, please contact service@galmessa.com and include your order number.

Our support team will review the available shipment information and work with the carrier or fulfillment partner when appropriate.

12. Lost Packages

If a shipment appears to be lost, please contact us so that we can review the tracking history and, where appropriate, request an investigation with the carrier.

When loss is confirmed following the applicable carrier review, Galmessa will provide an appropriate resolution, which may include replacement or refund depending on the circumstances and applicable law.

13. Packages Marked as Delivered

If tracking indicates that your order has been delivered but you cannot locate the package, we recommend:

1. Checking your mailbox, porch, entrance, garage, and other secure delivery locations;
2. Asking household members, neighbors, reception staff, or building management;
3. Allowing up to two business days in case the carrier recorded an early delivery scan;
4. Contacting the carrier with your tracking number; and
5. Contacting Galmessa if the package remains missing.

We will reasonably review delivery concerns rather than automatically rejecting a claim solely because tracking displays a delivered status.

14. Damaged Packages or Incorrect Products

Please inspect your order after delivery. If a product arrives damaged, defective, materially different from its description, or you receive the wrong item, contact us as soon as reasonably possible.

Please include:

• Your full name and order number;
• A short description of the issue;
• Clear photos or video of the affected product;
• Photos of the shipping package and shipping label when relevant.

Please keep the affected product and packaging until our review has been completed.

Confirmed issues will be handled in accordance with our Return & Refund Policy and applicable consumer-protection requirements.

15. Order Changes & Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

We will try to assist before fulfillment begins. A full cancellation may be available before an order has shipped or entered the fulfillment process.

Once fulfillment has begun or a package has been dispatched, changes or cancellation may no longer be possible.

16. Refused or Undeliverable Shipments

Refusing a package does not automatically qualify it as an approved return. The shipment may first need to be received and reviewed at the appropriate return facility.

Where permitted by law, actual shipping, customs, carrier, or return-to-sender expenses caused by an unclaimed or refused shipment may be considered when determining the final refund.

17. Registered Business Address & Returns

18. Shipping Policy Updates

We may update this Shipping Policy when our shipping methods, fulfillment operations, available destinations, carrier arrangements, or legal requirements change.

The current version will be published on this page together with the latest revision date.

19. Need Help With an Order?