Terms of Purchase

The terms that govern orders placed through the Galmessa online store.

Last updated: September 22, 2026

1. Seller & Contract

Galmessa is owned and operated by Guangzhou Hanyao Trading Co., Ltd., which acts as the seller for purchases made through galmessa.com unless checkout or applicable law states otherwise.

When you place an order, you make an offer to purchase the selected products. A binding sale is formed when the order is accepted for fulfillment, subject to payment authorization and product availability.

2. Product Information

We aim to present accurate product names, images, descriptions, dimensions, colors, and usage information. Screen settings, lighting, production variation, or natural materials may cause minor differences from photographs where applicable.

3. Prices, Discounts & Taxes

The price displayed at checkout is the purchase price that applies to your order, subject to correction of obvious errors before fulfillment. Discounts apply only according to the terms shown with the promotion.

4. Payment

Payment must be authorized using a payment method offered at checkout. We may use third-party payment processors.

5. Order Review & Acceptance

We may contact you if an order contains incomplete information, a pricing or inventory error, a payment issue, or another problem that prevents normal fulfillment.

We may reject or cancel an order for legitimate reasons including suspected fraud, payment failure, inventory unavailability, shipping restrictions, or material listing errors. If we cancel a paid order, the affected payment will be refunded.

6. Processing & Delivery

Orders are processed and delivered according to the Shipping Policy. Delivery dates are estimates rather than guarantees. Please review the shipping address carefully before placing your order.

7. Order Changes & Cancellations

If you need to change or cancel an order, contact Customer Support as soon as possible. A full cancellation may be available before the order has shipped or entered the fulfillment process. Once fulfillment has begun, a change or cancellation may not be possible.

8. Returns & Refunds

Eligible returns and refunds are governed by the Return & Refund Policy. Unless a different legally required remedy applies, approved refunds are issued to the original payment method.

9. Damaged, Defective or Incorrect Items

If your item arrives damaged, defective, incorrect, or materially different from its description, contact Customer Support with your order number and relevant photos or video when possible. We will review the issue and provide an appropriate remedy where the claim is confirmed.

10. Personal Use & Resale

Orders are intended for lawful personal or household use unless we agree otherwise. We may limit quantities or decline orders that reasonably appear to involve unauthorized resale, fraud, or abuse.

11. Consumer Rights

These Terms of Purchase do not remove rights or remedies that cannot be waived under applicable consumer-protection law. U.S. customers retain any non-waivable rights available under applicable federal and state law.

12. Questions About an Order

Please use the Customer Support information in the Business Information section above and include your order number whenever possible.